Customer satisfaction. ISO

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

ISO/TS 10004:2010 относится к серии стандартов ISO 10000, посвященных вопросам удовлетворенности потребителя и полностью совместим с ISO 9001:2008 и ISO 9004:2009.